Frequently Asked Questions
Find answers to common questions about orders, shipping, and returns.
-
Once your order has shipped, you will receive a confirmation email containing your tracking information. You can also check your order status at any time by logging into your account and viewing your order history.
Please make sure to enter the correct email address at checkout so you can receive order updates and shipping notifications.
-
Our customer support team is available Monday through Friday, 10 AM to 5 PM. You can reach us via email at wander1@pt-gab.com or through our Whatsapp +62 811-1002-8835. We typically respond within 24 hours.
-
We recommend selecting your size based on the centimeter (cm) measurement rather than your usual shoe size, as sizing may vary between brands.
If you have wider feet or are between sizes, we recommend sizing up for a more comfortable fit.
-
To maintain the exclusivity of our collections and provide a unique experience for our customers, we do not typically restock sold-out items within a short period. While some styles may return in the future, most collections are produced in limited quantities.
If there's a style you love, we recommend purchasing it while it's available.







































