FAQ
Frequently Asked Questions
Have questions? We've got answers. If you can't find what you're looking for, feel free to contact us.
How do I place an order?
Browse our collections, select your item and size, add to cart, and proceed to checkout.
How long does shipping take?
Shipping times vary by location. You'll receive a tracking number once your order is dispatched.
Can I return or exchange an item?
Please refer to our return policy or contact us for assistance.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking information. You can also check your order status at any time by logging into your account and viewing your order history.
Please make sure to enter the correct email address at checkout so you can receive order updates and shipping notifications.
How about sizing?
We recommend selecting your size based on the centimeter (cm) measurement rather than your usual shoe size, as sizing may vary between brands.
If you have wider feet or are between sizes, we recommend sizing up for a more comfortable fit.
Will sold-out items be restocked?
To maintain the exclusivity of our collections and provide a unique experience for our customers, we do not typically restock sold-out items within a short period. While some styles may return in the future, most collections are produced in limited quantities.
If there's a style you love, we recommend purchasing it while it's available.
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